We are ecstatic to announce the official launch of eDesk AI! This iteration of our customer service software marks the next generation of artificial intelligence
Why should you care about customer service stats? The answer is simple: customer service is a critical factor in the success of any eCommerce business.
eCommerce reviews can skyrocket sales and improve your relationship with customers. Imagine your customers are walking, talking billboards for your products or services. With customer
Curious about AI use cases in eCommerce? You’re not alone. There’s a reason artificial intelligence is such a hot topic lately. As advancements are being
Are you looking for ways to save time and streamline customer service processes? Customer service automation is the answer! Automation provides businesses with the ability
A good customer loyalty and retention strategy is key to the success of any eCommerce business. But what happens when things go wrong? And what
If you’re an online seller, customer service for eCommerce should be at or near the top of your priorities list. Why is it so important?
As new generations age up, the business world must shift to meet new trends or be left in the dust. The world of eCommerce, in
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2024, it’s a given that your customers are talking to your business, or, indeed, about your business,
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of
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