Category: Customer service

Peak seasonal sales periods like Black Friday and Christmas bring a surge in sales, and with that, a dramatic increase in customer support volume.  But

The landscape of UK online marketplaces extends far beyond the familiar territories of Amazon and eBay. British consumers are increasingly embracing diverse platforms, from creative

The UK’s digital retail landscape is evolving at breakneck speed, with British online shoppers becoming increasingly sophisticated in their expectations. As we look towards 2025

Are you running a Shopware store and looking for a better way to manage customer communications? eDesk now offers a powerful integration with Shopware 6.

AI translation has transformed how global support teams manage customer queries. But when it comes to technical product support (where accuracy is completely non-negotiable), how

Ever watch a skilled barista make your favorite coffee? They balance speed with precision, quality with efficiency, all while maintaining a smile. That’s exactly what

We’ve all been there – excited to receive the new gadget you ordered online, worried if those shoes will come on time for the event

Looking for the best CRM for eCommerce success in 2025? Whether you’re running a Shopify store, managing multiple sales channels, or scaling a niche brand,

Introduction In eCommerce – where being reactive, accurate and customer-centric is everything – delivering prompt, efficient customer support is nothing short of crucial. Which is

Once a nice-to-have, live chat has evolved into a certified conversion machine – and in 2025’s competitive eCommerce world, it’s becoming one of the smartest