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Working out how to retain Black Friday customers is more important than you think. Black Friday typically provides eCommerce stores with a huge influx of
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
If you’re wondering about all the ways you can use AI in eCommerce customer support, you’re not alone. Artificial intelligence is a red-hot topic lately,
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Selling on eBay vs. Amazon is a question that has rumbled on for many years now, and while some people’s views and opinions have changed
When it comes to making more sales and creating a brand customers love, eCommerce personalization is your key to success. However, individualizing every aspect of
We are ecstatic to announce the official launch of eDesk AI! This iteration of our customer service software marks the next generation of artificial intelligence
Why should you care about customer service stats? The answer is simple: customer service is a critical factor in the success of any eCommerce business.
eCommerce reviews can skyrocket sales and improve your relationship with customers. Imagine your customers are walking, talking billboards for your products or services. With customer
Curious about AI use cases in eCommerce? You’re not alone. There’s a reason artificial intelligence is such a hot topic lately. As advancements are being
Are you looking for ways to save time and streamline customer service processes? Customer service automation is the answer! Automation provides businesses with the ability
A good customer loyalty and retention strategy is key to the success of any eCommerce business. But what happens when things go wrong? And what
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