11 Customer Experience Metrics You Should Be Tracking in 2021
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
July 8, 2021
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide
Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have
Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains
The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in
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