Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best

Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing

Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been

Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the

Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to

In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence

The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.

“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a

If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer

Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have