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Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
Data is the secret ingredient to an online seller’s sustained success. Every business has access to data—but it’s what you do with it that sets
Setting up an eCommerce business is simple enough; however, growing your eCommerce business requires a solid strategy. If you’re looking to grow your store into
What type of customer segmentation do you use? If you own or operate an eCommerce brand, chances are you have been asked this question many
Do you worry about the impact a recession could have on your eCommerce business? Perhaps you have considered trying to recession-proof your business for some
Could multi language customer support make a difference to your business? If the answer is a resounding yes… Read on to find out more about
Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by
This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you
Prime Day 2 2023, Amazon’s annual 2-day sales extravaganza will take place Oct 11-12th. It’s a great opportunity for you to boost your revenue, and
In today’s ever-changing digital landscape, understanding how to automate your ecommerce customer service is critical. The customer service experience can make or break a sale
[Infographic] Why online sellers need extraordinary multichannel customer experiences
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