The Art of Customer Appreciation and How it Can Help You Grow
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
Cillian Bracken-Conway
April 27, 2026
Category: Resources
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11+ Customer Experience Metrics You Should Be Tracking in 2025
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
Cillian Bracken-Conway
April 27, 2026
IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales
IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have
Cillian Bracken-Conway
April 27, 2026
Updated Comparison: Zendesk vs Freshdesk for 2025
When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations
Cillian Bracken-Conway
April 27, 2026
Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
Cillian Bracken-Conway
April 27, 2026
ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry
ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the
Cillian Bracken-Conway
April 27, 2026
5 Ways to Reduce Customer Response Times
In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide
Cillian Bracken-Conway
April 27, 2026
How to Get Reviews on Amazon (5 Proven Ways) – 2025 Update
Amazon reviews are incredibly important for driving purchases. They have a significant impact on your products’ Buy Box performance, which dramatically affects your listings’ visibility.
Cillian Bracken-Conway
April 27, 2026
How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead
While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the
Cillian Bracken-Conway
April 27, 2026
7 Proven Ways to Reduce Customer Support Costs in 2026
TL;DR: Reducing customer support costs starts with strategic investments, not budget cuts. The average eCommerce support ticket costs between $2.70 and $5.60, while self-service interactions
Cillian Bracken-Conway
April 27, 2026
How to Save an Hour Per Day on Support Tickets
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Cillian Bracken-Conway
April 27, 2026
Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board
Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service
Cillian Bracken-Conway
April 27, 2026