eDesk Customer Stories

Read success stories of online retailers and brands leveraging eDesk’s ecommerce helpdesk and feedback platform to  improve customer service, increase sales and grow.

Discover How eDesk Helps Right Deals UK Respond to Messages Five Times Faster Than Previous Helpdesk

Right Deals UK uses eDesk's centralized inbox to gather all website, marketplace and social messages into one place. The support team can now respond to messages five times faster than their previous helpdesk solution. Using eDesk Feedback, the company has obtained eBay Top Rated Seller status and maintains a feedback rating of 97.8%.

Customer story Cymax

How eDesk Helped Cymax Centralise Multichannel Customer Support

eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.

Customer story Trainz.com

How eDesk Helped Trainz.com To Triple Revenue With Extraordinary Customer Support

eDesk helped Trainz.com to achieve much-needed transparency of all customer queries and deliver standardised responses to common queries.

Customer story Q-Parts24

How eDesk Helped Q-Parts24 To Drive and Scale Their Business

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

Superdry Quote

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen Customer Services Manager, Superdry
Right Deals UK story

How eDesk Helped TV Tech Streamline Customer Support and Become 60% More Efficient

TV Tech uses eDesk to cut customer response times by days and support international customers with automatic translations.

Carparts.com story

Discover How CarParts.com Improved Customer Response Times By 10.2% Using eDesk

Find out how CarParts.com reduced their customer support response time almost instantaneously in four simple steps.

Customer story MyBoatStore

How MyBoatStore Streamlined Customer Service When Support Tickets Dramatically Increased

MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.

Silver Canyon Boots

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

Jerry KaveshCEO, Silver Canyon Boots
Skullsplitter story

A Successful Ecommerce Business Born Out of a Bad Experience

A bad customer experience pushed Ted Cory to launch Skullsplitter Dice, a brand for role-players that focuses on shopper satisfaction.

Public desire nails story

How Public Desire Nails Customer Experience

Read the story of how global footwear brand Public Desire, handles the customer experience demands of today’s fashion-savvy female.

Hickies story

How an Innovative Shoe Accessory Company Scales Its Customer Support

As Hickies sales grew, so did its need for an ecommerce help desk. See how eDesk helped the shoe accessory company scale its customer support.

Neo Chair story

“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”

Soo LeeEcommerce Operations, Neo Chair

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