eDesk Customer Stories
Read success stories of online retailers and brands leveragingeDesk’s ecommerce helpdesk and feedback platform to improve customer service, increase sales and grow.
Discover How eDesk Helps Right Deals UK Respond to Messages Five Times Faster Than Previous Helpdesk
Right Deals UK uses eDesk's centralized inbox to gather all website, marketplace and social messages into one place. The support team can now respond to messages five times faster than their previous helpdesk solution. Using eDesk Feedback, the company has obtained eBay Top Rated Seller status and maintains a feedback rating of 97.8%.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
TV Tech uses eDesk to cut customer response times by days and support international customers with automatic translations.
Find out how CarParts.com reduced their customer support response time almost instantaneously in four simple steps.
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”
MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.
A bad customer experience pushed Ted Cory to launch Skullsplitter Dice, a brand for role-players that focuses on shopper satisfaction.
Read the story of how global footwear brand Public Desire, handles the customer experience demands of today’s fashion-savvy female.
As Hickies sales grew, so did its need for an ecommerce help desk. See how eDesk helped the shoe accessory company scale its customer support.
“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”
“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”
eDesk helps eCommerce business deliverexceptional customer service and increase sales.