All your eCommerce customer support tips, education and news

Turning Frowns Upside Down: Effectively Managing Negative Reviews and Feedback for Your UK Brand

Ann O'Sullivan June 3, 2025

More Than Just a Name: Delivering Truly Personalised Customer Support to UK Shoppers

Ann O'Sullivan June 3, 2025

The UK Mobile Shopper: Optimising Customer Service for m-Commerce Success

Ann O'Sullivan June 3, 2025

Building Trust: Data Security & Privacy for UK eCommerce Customers (UK GDPR)

Ann O'Sullivan May 30, 2025

Going Global from the UK: Offering Multilingual Customer Support for International Sales

Ann O'Sullivan May 30, 2025

Stress-Free Selling: Preparing Your UK eCommerce Support for Holiday Peaks (Christmas, Easter, Bank Holidays)

Ann O'Sullivan May 30, 2025

Converting Browsers to Buyers: Optimising Live Chat for Your UK eCommerce Site

Ann O'Sullivan May 29, 2025

Engaging UK Shoppers: Best Practices for Social Media Customer Service (Instagram, Facebook, TikTok)

Ann O'Sullivan May 29, 2025

Keep Them Coming Back: Proven Strategies for Building Customer Loyalty in UK eCommerce

Ann O'Sullivan May 28, 2025

Mastering eCommerce Returns & UK Consumer Rights: A Guide for Online Retailers

Ann O'Sullivan May 28, 2025

How AI is Transforming Customer Support for UK eCommerce SMEs

Ann O'Sullivan May 28, 2025

Optimizing Knowledge Base Articles to Reduce Common ‘Where Is My Order?’ Tickets

Ann O'Sullivan May 27, 2025