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From auto-responders to artificial intelligence (AI), here are 3 ways to save loads of time using customer service automation.
Everyone is talking about artificial intelligence these days, and for good reason. Learn about the incredible advantages of using AI in eCommerce.
Discover the consequences of a poor customer loyalty and retention strategy. Plus get tips on how to avoid these pitfalls for your business.
Customer service for eCommerce doesn’t have to be so time-consuming or stressful. Use this cheat sheet with our top 10 customer service tips for online sellers.
If you’re not using Shopify customer service apps for your online store, you’re missing out. There are several factors that help determine your eCommerce store’s
Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.
eDesk helped Trainz.com to achieve much-needed transparency of all customer queries and deliver standardised responses to common queries.
MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
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