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Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.
If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not
Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business,
Tekeir uses eDesk to cut customer response times by days and support international customers with automatic translations.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
Right Deals UK uses eDesk’s centralised inbox to gather all website, marketplace and social messages into one place. The support team can now respond to messages five times faster than their previous helpdesk solution. With eDesk Feedback, the company has obtained ‘eBay Top Rated Seller’ status and maintains a feedback rating of 97.8%.
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