eDesk Knowledge base

The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your customers to self-serve and quickly find answers to their questions. Using the eDesk Knowledge Base add-on will put your content library at your fingertips so that you can reply even faster. Now, when you are answering tickets in your eDesk mailbox, you will be able to search through your Knowledge Base content library and embed any article from it into a reply

Connect eDesk Knowledge base Back to directory

Benefits

Delight your customers with quick responses that include links to comprehensive guides that solve their queries.
With Support Agents working from a single source of truth, your customers will receive a consistent, high-quality service.
Save time by allow customers to self serve, reducing the need to reach out to an agent

Discover more

ChannelEngine

Streamline communication with your Channel Engine marketplace customers with smart, centralized customer support in eDesk.

Rithum

Connecting Rithum to eDesk will equip you with all the context you need to achieve positive outcomes for your customers. Reply to queries from your Rithum channels directly in eDesk and get visibility of order data including returns and cancellations your customers have made alongside the ticket in eDesk. You can also use the eDesk Rithum integration to connect 1 additional channel that eDesk doesn’t support natively. Sync and view order details in Rithum directly inside eDesk.

eDesk Talk

Speak directly to your customers with eDesk’s native voice solution.

Interactive Demo