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Madewell

Send/receive messages to/from your Madewell customers.

About Madewell

Madewell is an American clothing retailer that is part of the J Crew group. Madewell specialise in jeans but also offer footwear and other clothing.

How does Madewell work with eDesk?

Once you connect your Madewell to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Madewell to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Madewell app?

Connecting your Madewell account to eDesk will allow you to see all your buyer messages from that Madewell account directly in your eDesk Mailbox.

You will also see the relevant Madewell customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Madewell will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Madewell channel reporting

Built in auto replies

Manage your Madewell marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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