Feedback & Reviews
eDesk Feedback will help you improve your online brand reputation by automating feedback requests on Amazon, eBay, FNAC, CDiscount, Shopify, Magento, Bigcommerce, Prestashop, Trustpilot and Google. Feedback allows you to centrally configure custom feedback rules to trigger smart selective feedback requests when a customer meets your rule conditions. When negative feedback is received, automations can be used to quickly assign the ticket to an agent and even respond on their behalf.
Benefits
- Ensure only happy customers are targeted with review requests with rule condition such as on-time delivery or previous positive reviews and excluding customers with open support tickets
- Pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery, making them less likely to leave a negative review.
- Turn unhappy customers into happy ones by efficiently handling negative feedback
- Boost your brand across the internet to drive revenue
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