Feedback & Reviews

eDesk Feedback will help you improve your online brand reputation by automating feedback requests on Amazon, eBay, FNAC, CDiscount, Shopify, Magento, Bigcommerce, Prestashop, Trustpilot and Google. Feedback allows you to centrally configure custom feedback rules to trigger smart selective feedback requests when a customer meets your rule conditions. When negative feedback is received, automations can be used to quickly assign the ticket to an agent and even respond on their behalf.

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Benefits

Ensure only happy customers are targeted with review requests with rule condition such as on-time delivery or previous positive reviews and excluding customers with open support tickets
Pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery, making them less likely to leave a negative review.
Turn unhappy customers into happy ones by efficiently handling negative feedback
Boost your brand across the internet to drive revenue

BigCommerce

Send/receive messages from BigCommerce customers and view order data

Superdrug

Streamline Superdrug customer support with centralized customer and operator communications in eDesk.

Decathlon HK

Streamline Decathlon HK customer support with centralized customer and operator communications in eDesk.