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Newegg

Deliver seamless customer support on Newegg with eDesk. By connecting your Newegg account to eDesk, you can consolidate messages, orders, and essential information from Newegg and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Newegg customers.

Benefits

  • Use eDesks smart inbox to effectively manage Newegg SLAs. Automatically centralize and prioritize expiring tickets from Newegg and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Newegg.
  • Utilize comprehensive reporting features to analyze support performance for Newegg against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Newegg marketplace.

Streamline Newegg customer support with smart, centralized customer support in eDesk.

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