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In the ever-competitive world of eCommerce, effective customer support can set your brand apart — and crucially, mean you make more sales. Which is what
Mirakl is a great place for eCommerce sellers to grow. But with growth comes more customers, and the bigger you are, the greater their expectations
February 2025 Update – eDesk Leads the Pack for TikTok Shop Customer Support There’s been an update to our TikTok Shop offering, and it’s great
Providing stellar customer service on marketplaces is crucial for building a loyal customer base and increasing sales. With the right strategies, you can create a
Black Friday and Cyber Monday might only come once a year, but for Amazon sellers, the planning starts months in advance. Because this is the
Black Friday 2025 is shaping up to be another record-breaking event for online sellers, and if you’re an eCommerce seller, now’s the time to prepare.
Your business’s relationship with your customers doesn’t end at the point of sale. Your customers will need to learn how to use your products, how
AI chatbots are revolutionizing the e-commerce landscape by transforming how customers interact with online platforms and make purchasing decisions. From Amazon’s AI-powered assistant, Rufus, to
Service Level Agreements (SLA’s) allow marketplaces to ensure third-party sellers deliver customer service to their clients within an acceptable time frame. Amazon for example dictates
In eCommerce, Service Level Agreements (SLA’s) are synonymous with marketplaces who use them to ensure third-party sellers deliver customer service to their clients within an
Returns. The dreaded word of every eCommerce seller. As well as the costs involved, there are the logistics of each return, which shaves important hours
Understanding the landscape of integrations between customer service platforms and eCommerce solutions like Shopify is vital for any online business. You might be contemplating whether
