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The most significant bottleneck in Amazon customer support occurs when an agent has to leave the help desk to take action. When a customer messages
Among the most feared notices an Amazon seller can receive is an account suspension due to the “Related Account” policy violation. This occurs when Amazon
In a high-volume Amazon sales environment, resource allocation is everything. Training your support agents on complex, low-frequency issues (like Intellectual Property claims) when 80% of
For sellers operating across global Amazon marketplaces—from Germany and France to Japan—the language barrier is one of the most significant, yet overlooked, threats to compliance.
Every successful multi-channel seller faces the core philosophical question: Who owns the customer? When a customer purchases your product on Amazon, Amazon owns the transaction
One of the most confusing customer support tickets Amazon sellers receive relates to “Ghost Orders” or “Pending Orders.” A customer contacts you insisting they placed
The period from Black Friday through Christmas (Q4) is the most profitable—and most dangerous—time for Amazon sellers. The massive influx of orders guarantees an equal
The Buy Box is the single most valuable piece of real estate on Amazon. Winning and retaining it is determined by a complex, constantly shifting
On Amazon, Seller Feedback is one of the three components that determine your Order Defect Rate (ODR). A single 1-star or 2-star feedback rating due
Are WooCommerce integrations really moving toward AI and automation, and what does that mean for support teams? In short, yes: APIs are getting cleaner, data
How do you keep B2B support fast and consistent on BigCommerce as orders, quotes, and account requests pile up across regions and channels? The short
For sellers utilizing FBM (Fulfillment by Merchant), the stakes of customer support are fundamentally higher than for FBA. When you fulfill an order yourself, your
