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For sellers utilizing FBM (Fulfillment by Merchant), the stakes of customer support are fundamentally higher than for FBA. When you fulfill an order yourself, your
For Amazon sellers, few issues are as high-stakes as those related to Intellectual Property (IP) violations (counterfeiting, trademark infringement) or Restricted Products (items banned by
An Amazon product review is meant to assess the item itself, but customers frequently use this public platform to vent about service issues: “The product
On Amazon, the Account Health Dashboard is the ultimate scorecard—and the final warning. Waiting for Amazon to flag a violation, such as an escalating Order
Every support ticket that enters your agent queue costs time, money, and risks your Amazon Seller Health. The most efficient and compliant ticket is the
In the high-stakes environment of Amazon support, a customer service ticket rarely ends when the agent hits “Send.” Often, a ticket requires internal steps—escalation to
When an Amazon buyer messages you about a missing or delayed package, your ability to resolve the issue quickly is entirely dependent on one piece
Templates (often called Macros or Snippets) are the backbone of efficient, scalable support, allowing agents to answer routine questions in seconds. However, on Amazon, templates
In the highly automated world of Amazon, it’s easy to view customer support as a transactional necessity—a series of compliance checks to ensure the 24-hour
On Amazon, support is not just service—it’s a legal record. Every message exchanged through the Buyer-Seller Messaging Service is a potential piece of evidence used
In eCommerce customer service, Average Handle Time (AHT)—the total time an agent spends on a ticket, including research and follow-up—is often treated merely as an
For a customer, a return is just a return. But for a multi-channel eCommerce seller, managing a return from Amazon versus a return from your
