Author: Ann O'Sullivan

Introduction In eCommerce – where being reactive, accurate and customer-centric is everything – delivering prompt, efficient customer support is nothing short of crucial. Which is

Once a nice-to-have, live chat has evolved into a certified conversion machine – and in 2025’s competitive eCommerce world, it’s becoming one of the smartest

Returns are an inevitable part of running an online store, but they don’t have to be a profit killer. With the right returns management strategies,

Looking for the best Shopify customer service apps to streamline support, boost satisfaction, and simplify your life as a store owner? We’ve compared the top

Today’s online shopper expects immediate answers, personalized recommendations, and seamless support – any time, on any device (and often without exception). For eCommerce brands, meeting

Exceptional customer support is a baseline expectation in 2025. Which is why – for online retailers – having the best eCommerce help desk software can

It’s no secret that AI is changing the face of global industries, and this is no different for customer service. Companies can now provide faster,

As customer service expands globally in the digital age, it brings with it the challenge of providing seamless customer service in multiple languages. If eCommerce

Amazon has officially launched Amazon.ie, which means customers in Ireland can now benefit from access to over 200 million products, one-day deliveries, and a Prime

As AI technology continues to advance at an alarming pace, a new type of intelligence system is emerging – agentic AI. Unlike traditional AI assistants,

The rapid evolution of artificial intelligence in the last ten years has transformed how industries operate all over the world. From cybersecurity to healthcare, AI

Artificial intelligence (AI) is transforming the way businesses handle customer support. But you know that, right? The question then, is how examples of AI in