The pro’s and cons of ecommerce customer service outsourcing
Ever find yourself feeling overwhelmed by the sheer volume of customer queries, emails, and calls? Are you straining to cope but failing due to limited
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Ever find yourself feeling overwhelmed by the sheer volume of customer queries, emails, and calls? Are you straining to cope but failing due to limited
eDesk was delighted to be asked to join Mirakl for the inaugural session of their Master Seller Series. Attendees from across the eCommerce sector received
When you’re able to connect two tools – especially with software – there tends to be something of a multiplier effect. Essentially, the whole is
Scaling your eCommerce customer service team requires a mix of strategic planning and smart implementation of tactics. Whether it’s for a seasonal peak or market
In the eCommerce world, we know how much work goes on behind the scenes of every customer’s online shopping cart, tailoring every aspect of the
Looking for Helpscout alternatives? Help Scout has been a go-to solution for various growing businesses, but it’s not uncommon for eCommerce companies to find themselves
In the world of customer support, a team’s help desk is the central hub for all external communication. Along with being the way customers contact
Looking to replace Freshdesk? You’re not the only one. Despite its popularity, Freshdesk has its drawbacks, including limited customization, inadequate reporting tools, high costs, disappointing
Looking for alternatives to Gorgias? We can relate. In our experience, We have noticed a few issues with Gorgias. One, the learning curve can be
Working out how to retain Black Friday customers is more important than you think. Black Friday typically provides eCommerce stores with a huge influx of
Have you ever wanted to sell on the world’s biggest marketplaces, while managing all the orders with Shopify? With Amazon accounting for more than a
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
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