Author: Cillian Bracken-Conway

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Amazon Choice Badge

How to Get an Amazon Choice Badge for Your Products

As a busy seller on Amazon, you might not always notice some of the little things that happen. And one of them that gained popularity

Cillian Bracken-Conway February 17, 2025

Alibaba vs Aliexpress

Alibaba vs AliExpress: Which Platform is Best for Dropshipping?

Alibaba and AliExpress are cornering a huge slice of the online B2B and B2C retail markets – but who are they for, how do they

Cillian Bracken-Conway December 23, 2024

10 Ways to Develop a Customer Service Mindset

Providing excellent customer service can be a juggling act: you have to balance customers’ needs with possible solutions and be able to take the best

Cillian Bracken-Conway January 8, 2025

eBay Stars: What They Mean and How to Get Them

You might have noticed the colorful stars which pop up on product pages across eBay. These are eBay stars and they appear in your ‘Seller

Cillian Bracken-Conway December 20, 2024

Amazon Sourcing and Research Tools

12 best Amazon sourcing and research tools for 2025

Choosing the best Amazon product research tool to help with your Amazon FBA product sourcing is crucial for success. With so many different tools available,

Cillian Bracken-Conway January 7, 2025

The pro’s and cons of ecommerce customer service outsourcing

Ever find yourself feeling overwhelmed by the sheer volume of customer queries, emails, and calls? Are you straining to cope but failing due to limited

Cillian Bracken-Conway August 12, 2024

The Master Seller Series: Boost Sales and Elevate Brand Reputation with Superior Customer Care Strategies

eDesk was delighted to be asked to join Mirakl for the inaugural session of their Master Seller Series. Attendees from across the eCommerce sector received

Cillian Bracken-Conway August 12, 2024

Freshdesk and Big Commerce – Does it work?

When you’re able to connect two tools – especially with software – there tends to be something of a multiplier effect. Essentially, the whole is

Cillian Bracken-Conway August 12, 2024

Top tips for scaling up your eCommerce customer support team

Scaling your eCommerce customer service team requires a mix of strategic planning and smart implementation of tactics. Whether it’s for a seasonal peak or market

Cillian Bracken-Conway August 12, 2024

AI in eCommerce – The Future of Online Shopping

In the eCommerce world, we know how much work goes on behind the scenes of every customer’s online shopping cart, tailoring every aspect of the

Cillian Bracken-Conway August 12, 2024

8 best Help Scout alternatives

Looking for Helpscout alternatives? Help Scout has been a go-to solution for various growing businesses, but it’s not uncommon for eCommerce companies to find themselves

Cillian Bracken-Conway August 12, 2024

Gorgias vs Zendesk

In the world of customer support, a team’s help desk is the central hub for all external communication. Along with being the way customers contact

Cillian Bracken-Conway August 13, 2024