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Attracting customers to your Shopify store is one thing. But keep them coming back for purchase after purchase? That’s much more challenging. However, with the
Looking to set up a new online store? If so, you’re going to need a strong eCommerce marketing strategy. From building brand awareness to supporting
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2024, it’s a given that your customers are talking to your business, or, indeed, about your business,
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your eCommerce customer service team.
Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and
Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
Data is the secret ingredient to an online seller’s sustained success. Every business has access to data—but it’s what you do with it that sets
Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay,
Shopify shipping apps: what are they, and why do you need them? Let’s say you’re an entrepreneur running a Shopify store. You’ve set up your
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