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BigCommerce store owners need live chat to convert browsers into buyers. Live chat delivers a 73% customer satisfaction rate, outperforming email (61%) and phone (44%).
Is your team currently using Help Scout but finding it lacks the depth or specialization needed for modern multi-channel eCommerce? The answer is likely yes.
We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too,
We know our Live Chat tool is the best Freshdesk alternative for online sellers, and we want you to come to that conclusion too, so
The internet has significantly changed the business landscape, offering exciting opportunities for merchants. Online marketplaces are now filled with potential customers, creating a digital marketplace
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform
Are you thinking about starting your own shop on Etsy? Whether you’re a creative entrepreneur or simply want to join the booming handmade marketplace selling
If you sell on Shopify, you already know the platform does a lot out of the box. But the real advantage comes from the apps
If you sell online, you already know: customers leave when they hit friction. A confusing return policy, an unclear size chart, a shipping question at
Success is guaranteed to no one on Amazon, regardless of whether you’re a drop shipper or private label seller, or even been at it for
Customer support matters …in all customer-facing businesses, whether you’re digital-first or operate from brick-and-mortar sites. Customers want to be heard, they want answers, and they
If you’re thinking of moving your traditional store online, taking your first steps into the world of eCommerce, or just checking that you’re not currently