Category: Customer service

The UK eCommerce landscape is experiencing unprecedented growth, with retail sales reaching £177.11 billion in 2024 and 62.1 million users expected by 2025. In this

Buy Now, Pay Later (BNPL) services have revolutionised UK shopping, with 2 in 5 UK adults (42%) having used BNPL services at some point, representing

The landscape of UK customer service is transforming rapidly. With satisfaction levels at their lowest since 2010 and over 50% of customers switching to competitors

Bottom Line Up Front: Regional eCommerce UK requires understanding distinct shopping behaviours and cultural preferences across Scotland, Wales, and Northern Ireland. Supporting diverse UK customers

The UK’s thriving eCommerce sector faces unprecedented fraud challenges. With global eCommerce fraud losses reaching £48 billion annually and 50% of UK businesses experiencing cybersecurity

The landscape of digital commerce is rapidly evolving, and voice technology sits at the forefront of this transformation. As smart speakers become increasingly prevalent in

The UK’s social commerce landscape is experiencing unprecedented growth, with TikTok Shop leading the charge as Britain’s most dynamic social marketplace. The social commerce market

Sustainability has evolved from a niche concern to a mainstream expectation for UK consumers. With 80% of UK consumers now prioritising sustainability in their purchasing

Bottom Line Up Front: The right eCommerce helpdesk UK solution can transform your customer support operations, boost satisfaction rates, and drive significant ROI through automated

In today’s digital landscape, online reviews are the lifeblood of UK businesses. With approximately 90% of UK consumers checking online reviews before purchasing from a

UK eCommerce businesses that move beyond basic name personalisation to leverage comprehensive customer data insights can increase revenue by 10-15% while building stronger customer relationships.

The mobile commerce revolution has fundamentally transformed how UK consumers shop and expect customer service. With mobile commerce (m-Commerce) accounting for 55% of all eCommerce