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Looking for Helpscout alternatives? Help Scout has been a go-to solution for various growing businesses, but it’s not uncommon for eCommerce companies to find themselves
If you’ve been following eDesk’s journey, you’ll be delighted to hear about our newest advancements. Our team has been tirelessly working to enhance your eDesk
In the world of customer support, a team’s help desk is the central hub for all external communication. Along with being the way customers contact
When you work in eCommerce, connecting your online store to your helpdesk can be a game changer. Despite its popularity, Freshdesk is not specifically designed
Working out how to retain Black Friday customers is more important than you think. Black Friday typically provides eCommerce stores with a huge influx of
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
If you’re wondering about all the ways you can use AI in eCommerce customer support, you’re not alone. Artificial intelligence is a red-hot topic lately,
Looking to set up a new online store? If so, you’re going to need a strong eCommerce marketing strategy. From building brand awareness to supporting
Selling on eBay vs. Amazon is a question that has rumbled on for many years now, and while some people’s views and opinions have changed
When it comes to making more sales and creating a brand customers love, eCommerce personalization is your key to success. However, individualizing every aspect of
We are ecstatic to announce the official launch of eDesk AI! This iteration of our customer service software marks the next generation of artificial intelligence
Why should you care about customer service stats? The answer is simple: customer service is a critical factor in the success of any eCommerce business.
26th June 2025
10am EDT | 3pm IST/BST | 4pm CEST
eDesk
Webinar
