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In high-volume Amazon support, deflection is the ultimate form of efficiency. Every customer who finds the answer to a common question (like “What is your
On Amazon, Seller Feedback is one of the three components that determine your Order Defect Rate (ODR). A single 1-star or 2-star feedback rating due
Asking for feedback on Amazon feels risky. One wrong word, and you could face account suspension. We understand that pressure. Many sellers worry about crossing
Any successful Amazon seller will tell you that positive reviews are worth their weight in gold. However, consumers are becoming increasingly aware of the increase
Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies
We all know one of the best ways to increase your sales on eBay is to get more eBay feedback that’s positive—and here are eight
There’s never been a better time to sell on Amazon. The global marketplace’s net sales are expected to reach as high as $162bn this year,
In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes
TL;DR: Customer feedback drives retention, revenue, and product improvement. Nearly 95% of consumers read online reviews before buying, and increasing retention by 5% boosts profits
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means