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Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence
London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from
CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the
TL;DR: The biggest customer support trends in 2026 center on AI-powered automation, hyper-personalization, omnichannel integration, self-service, proactive support, agent-AI collaboration, and data-driven optimization. AI now
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
TL;DR: The eCommerce market will reach $6.88 trillion in 2026. Winning brands are investing in AI-powered customer service, hyper-personalization, omnichannel integration, and social commerce. AI
Choosing the wrong eCommerce platform when you process thousands of orders a day is expensive. Migration costs, downtime, lost sales, and months of developer time
Being an eBay seller can be fun, flexible, and highly lucrative. It’s the second most important online marketplace in the US and remains a popular
When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out
Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s