Kategorie: Kundenbetreuung

100 years ago, you only had to worry about serving the customers who’d physically enter your store.

I remember my first position in a sales team.

No matter how well you run your ecommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if

Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain US cities. Super-fast delivery

Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether

Die Bindung von Kunden ist kosteneffektiver und profitabler als die Gewinnung neuer Kunden. Das ist eine unbestreitbare Tatsache. Aber bei der durchschnittlichen Kundenbindungsrate im eCommerce

Every eCommerce business wants positive feedback, but a negative comment isn’t the end of the world. Remember, the purpose of feedback is to help your

Consumers are dramatically changing the face of customer service, and with the latest technologies helping to make businesses more available, consumers are demanding 24/7 accessibility,