The holiday season is undoubtedly the most important time of year for eCommerce merchants. Sales from Cyber 5 (the five days between Thanksgiving to Cyber

Cuando se trata de plataformas de atención al cliente, Zendesk y Freshdesk son algunas de las soluciones de helpdesk más conocidas del mercado. Ambas gozan

Artículo de invitado de Brian Dean de Backlinko Aprovechar una categoría de productos en tendencia puede ser una mina de oro para cualquier sitio de

With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence

Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support

Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence

In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In

As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that

If your online store doesn’t have a knowledge base in 2023, then your customer experience is behind the curve. Shoppers expect immediate answers to their

You’ve decided on your eCommerce platform. You’ve built your website. Now you need to select a payment gateway. PayPal and Stripe are the most popular