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13 best free Shopify themes for 2022

Shopify themes make a huge difference to your eCommerce site’s look, feel and conversions. Check out the best free Shopify themes in 2022.

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13 best free Shopify themes for 2022

Shopify themes make a huge difference to your eCommerce site’s look, feel and conversions. Check out the best free Shopify themes in 2022.

Net Promoter Score Customer Service

Why Online Sellers Must Pay Attention to Their Net Promoter Score

Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the …

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BigCommerce vs Shopify eCommerce Tips

BigCommerce vs Shopify: Which Should You Use?

Choosing an ecommerce platform for your business can be tricky. There’s so much choice out there and comparing features such as templates, looking at benefits …

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Customer experience strategy Customer Service

10 Tips for Creating the Best Customer Experience Strategy

Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to …

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Customer service chatbots Customer Service

Customer Service Chatbots: The Future of Customer Service?

In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence …

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Omnichannel vs Multichannel Marketing Customer Service

Omnichannel vs Multichannel Marketing: What is The Difference?

The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. …

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News

Last Week At Internet Retailing Expo’s Engage Summit

With a focus on the future and a nod to the past, last week’s IRX Engage Summit was a gift for multichannel sellers. The live …

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Customer Appreciation Customer Service

The Art of Customer Appreciation and How it Can Help You Grow

“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a …

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Customer experience metrics Customer Service

11 Customer Experience Metrics You Should Be Tracking in 2021

If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer …

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eCommerce conversion rates eCommerce Tips

20 Ways to Boost Your eCommerce Conversion Rates in 2021

If you’re running a digital business, the chances are you’ve thought about, or at the very least have heard about, conversion rates. Conversion rates are …

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News

IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have …

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Zendesk vs Freshdesk eCommerce Tips

Zendesk vs Freshdesk: How to Choose? (2021 Guide)

When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations …

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Customer service strategy Customer Service

Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re …

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News

ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the …

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Reduce customer response times Customer Service

5 Ways to Reduce Customer Response Times

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide …

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10 ways to deliver great customer service Amazon

How to Get Reviews on Amazon (5 Proven Ways)

Make no bones about it: positive reviews increase sales Here’s how to write the perfect feedback request message.

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supply chain shipping Business Growth

How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead

While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the …

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