Resources - eDesk for Smarter eCommerce Support

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Customer service metrics

9 Customer Service Metrics That Really Matter!

Cillian Bracken-Conway July 7, 2023

customer feedback and reviews

Get customer feedback and reviews to find out what your buyers really think

Cillian Bracken-Conway July 7, 2023

eCommerce holiday season

Things To Avoid This Holiday Season!

Cillian Bracken-Conway June 12, 2023

PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers

Cillian Bracken-Conway May 22, 2023

Stop customer complaints

How to Stop Customer Complaints Before They Happen

Cillian Bracken-Conway March 6, 2023

Smash your next multi-channel marketing campaign

Peter Boyle March 6, 2023

Free shipping and returns

Should Your Online Store Offer Free Shipping and Returns?

Lyndsay McGregor February 27, 2023

Amazon reviews

Is Amazon Deleting or Blocking Your Reviews?

Cillian Bracken-Conway February 27, 2023

Customer feedback templates

4 Customer Feedback Templates That Actually Get Results

Cillian Bracken-Conway February 27, 2023

Profitable ecommerce ideas

8 Profitable Ecommerce Business Ideas to Try

Cillian Bracken-Conway February 3, 2023

Unlock the hidden potential of your eBay listings with these 3 tips!

Cillian Bracken-Conway December 12, 2022

How to Get More eBay Positive Reviews: Sellers Guide (2021)

Cillian Bracken-Conway December 12, 2022