Find your voice with eDesk & Aircall

15 September 2021 9am Pacific, Midday Eastern, 5pm British time

eCommerce companies like you strive to provide great customer support but is a 24 hour response time via email alone going to provide it? In an era of same day shipping and growing customer demands, online sellers need to provide faster response times than ever before. That means augmenting your traditional email support with chat and voice.

Aircall integration webinar
Aircall logo

60% of consumers in the US say voice is their preferred method of contact with online sellers. That’s why we have teamed up with Aircall to integrate their 100% cloud-based integrated voice solutions into the eDesk helpdesk. On September 15th we are hosting a webinar with our friends at Aircall and outlining how eCommerce sellers can find their voice.

Autumn Carter, Manager, Technology Partnerships at Aircall will outline the importance of voice in providing exceptional customer support.

We will also show you the new eDesk & Aircall integration and how customer support agents can respond to emails, chat, social queries and calls all inside one turbo charged helpdesk.

Our eDesk Webinar Guests

Autumn Carter

Autumn Carter

Manager, Technology Partnerships at Aircall

Autumn Carter manages technology partnerships at Aircall, which she joined in 2019. Aircall is a 100% cloud-based integrated voice solution that brings the power of conversation to over 500 Shopify brands', across their customer support and sales teams. Autumn's previous roles in sales at an enterprise integration company MuleSoft aligns with her consistent goal of creating meaningful "connections": whether between platforms, people, or ideas. In her spare time, she can be found completing "field research" (otherwise known as online shopping), biking along local trails, or sampling craft beer.

Sean Broderick

Sean Broderick

Head of Product Marketing at eDesk

Sean is the Head of Product Marketing at eDesk and is passionate about Sales Enablement. He is also an Ambassador for the Product Marketing Alliance, Sean has spent over a decade working in product marketing management roles in B2B and B2C spaces and resides in Dublin, Ireland.

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