Whether you sell on marketplaces, direct to customers or both, eDesk helps streamline your customer support by centralizing all your customer service tickets and interactions into a unified smarter inbox.
We’re trusted by thousands of retailers and brands around the world to power millions of customer support conversations every year. Explore customer success stories.
You’re probably curious about how eDesk works so we’ve made it easy for you to learn about what we have to offer, and the difference we can make to your business.
Increase customer satisfaction by resolving queries quicker with a dashboard view of all your customer conversations and their related order details.
Increase productivity by enabling teams to easily collaborate and share information and expertise quickly and accurately.
Operate more efficiently without compromising service by automating routine tasks and translations.
Scale support and make more informed business decisions as your business expands with product, channel, and agent performance insights.
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Natalie Goddard, Suzuki
eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
Try smarter eCommerce support today.