Amazon Integration
Amazon customer service, in one inbox with all your other channels
eDesk is customer service software for Amazon sellers. It puts your Amazon buyer messages and order details in one inbox with Shopify, eBay, Walmart and every other channel you sell on. Reply to your customers on time, and refund and cancel Amazon orders, without logging in to Seller Central.
- Every Amazon account and marketplace, plus 300+ other channels, in one place
- Refund and cancel Amazon orders straight from the ticket
- SLA timers that help you reply within Amazon's 24-hour deadline
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Trusted by leading eCommerce brands
- 4.8 out of 5Shopify App Store
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- 4.5 out of 5G2
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- 4.4 out of 5Capterra
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One helpdesk for Amazon and every other channel
Tired of jumping between Amazon, eBay, Walmart and Shopify?
eDesk streamlines multichannel selling by bringing all your customer messages and order data into one smart inbox, alongside 300+ other channels. Easily manage support across multiple Amazon accounts with a clean, user-friendly interface, no more platform-hopping or password sharing. Simplify your workflow and scale your business with ease.
Refund and cancel Amazon orders without leaving eDesk
When a buyer asks for a refund or wants to cancel, you no longer need to open Seller Central. Do it from the ticket, then reply to the buyer in the same place.
Refund from the ticket or the order screen. Supports full or partial refunds, repeat refunds, and item-level or percentage refunds.
Cancel unshipped orders. Choose whether to notify the buyer, and set your own custom cancellation message.
See refund details on the ticket. The amount, reason, and status appear in the sidebar, so anyone on your team can pick up the conversation.
Find refunds fast. Filter tickets by full, partial or pending refunds.
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"It's wonderful to have our Amazon, Ebay, and Shopify messages all come into one place. Previously we used a Gmail account, which was the cheapest way but didn't keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps, and do refunds for all of our marketplaces."
Protect your Amazon account health
Amazon can suspend sellers whose Account Health Rating (AHR) drops too low. Slow replies and unresolved buyer problems can hurt the metrics Amazon watches. eDesk helps you stay on top of both.
Reply within 24 hours. SLA timers and automations help you prioritize which Amazon messages need a reply first.
Follow Amazon's messaging rules. Every reply is sent via API through Amazon's own messaging system, so it stays on record in Seller Central.
Handle refund and cancellation requests fast, before an unhappy buyer files an A-to-z claim.
Lower your Order Defect Rate with eDesk Insights reports on products creating the most tickets, reviews and feedback, & more.
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Support Amazon buyers in any language
Scaling your Amazon business internationally can be difficult without multilingual support, so we made it easy.
eDesk's AI Translations automatically translate buyer messages into your language, and your replies into theirs. No more copying messages from Seller Central into Google Translate.
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Get more Amazon reviews automatically
eDesk Feedback asks buyers for reviews for you, so you don't have to click into each order.
It uses the same system as Amazon's Request a Review button, so it follows Amazon's policies. You can use it even if Amazon has restricted your proactive messages.
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What results do eDesk customers see?
Try the Interactive Tour
See how thousands of eCommerce sellers use eDesk to resolve support faster and increase sales.
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Frequently asked questions
What is an Amazon helpdesk?
An Amazon helpdesk is customer service software that collects your Amazon buyer messages in one shared inbox, with order details beside each message. It helps sellers reply faster, meet Amazon's 24-hour response deadline and keep track of every conversation. eDesk is an Amazon helpdesk that also covers Shopify, eBay, Walmart and 300+ other channels.
Can I refund Amazon orders in eDesk?
Yes. You can issue full, partial and repeat refunds from the ticket or the order screen. You can refund by item or by a percentage of the order total. The refund amount and reason are saved in the ticket sidebar.
How long does an eDesk refund take to process?
eDesk sends refunds to Amazon about every 30 minutes. Until Amazon confirms a refund, it shows as pending. If Amazon rejects a refund, eDesk adds a note to the ticket and moves it back to your To Do list.
Which Amazon orders can I cancel in eDesk?
You can cancel any unshipped Amazon order from the ticket or order screen. You can also choose to tell the buyer, using your own cancellation message.
How does eDesk help me reply within Amazon's 24-hour deadline?
SLA timers count down on every Amazon message, so your team can see which buyers need a reply first. eDesk AI & Automations can sort, route, and/or reply to messages for you.
Can I manage more than one Amazon account in eDesk?
Yes. You can manage all of your Amazon seller accounts from eDesk's one inbox.
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Contact SalesEverything in essential
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$45$55
per agent/ month$99$125
per agent/ month$129$159
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