Category: Customer service

Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are

Watching customer service videos is a great way to grow your knowledge, be inspired, and find tips to share with your eCommerce customer service team.

Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat

No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?

Data is the secret ingredient to an online seller’s sustained success. Every business has access to data—but it’s what you do with it that sets

What type of customer segmentation do you use? If you own or operate an eCommerce brand, chances are you have been asked this question many

Could multi language customer support make a difference to your business? If the answer is a resounding yes… Read on to find out more about

Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by