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eCommerce sales in the European Union reached €717 billion in 2020, yet VAT fraud costs EU member states as much as €50 billion each year. The
The holiday season is undoubtedly the most important time of year for eCommerce merchants. Sales from Cyber 5 (the five days between Thanksgiving to Cyber
When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations
Tapping into trending product categories can be a goldmine for any eCommerce site owner. A trending product means less competition on Google, fewer Facebook ads
With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence
Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support
Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In
As this year draws to a close, it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that,
If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large
If your online store doesn’t have a knowledge base in 2025, then your customer experience is behind the curve. Shoppers expect immediate answers to their
Online shoppers don’t get to touch your products, meet your staff members, or visit a physical location. So when they’re browsing your online store, you
