HiOperator is the first AI-enabled automated customer service solution that delivers full service customer care that is superior to what even great human customer service agents can deliver. Conversations can be instantly tailored to custom brand engagement needs and policy compliance is encoded into the platform. We implement fully feature, AI-automated workflows for their customer service processes — and have a human on hand to provide supervision where needed. This allows our clients to:
Scale contact volume with ease
Increase revenue capture & retention rates by instantly optimizing offered incentives
Decrease CS total cost of ownership by up to 50% — and by up to 70% on certain contact types
Improve CSAT by up to 5 percentage points and compliance & QA by up to 10 percentage points
Deliver a consistently better customer experience with less variability
