ParcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experiences, creating unique moments of pure joy for their customers. Trusted by 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
pL Promise: Predicted Delivery Promise Date
pL Engage: Embedded Order Status Page & Post-purchase communications
pL Retain: Digital Returns Portal & returns communications