Resources

Recession proof your eCommerce business with a customer-first approach

Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

Recession proof your eCommerce business with a customer-first approach

Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

eCommerce Tips

Best live chat plugins for WooCommerce

Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce …

eCommerce Tips

13 Best live chat apps for Shopify

Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and …

News

PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers

As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

eCommerce Tips

Best Live Chat apps for BigCommerce in 2022

What should you consider when choosing the best Live Chat apps for BigCommerce? Picture this. Your customer services teams are struggling to keep up with …

eCommerce Tips

Help Scout live chat alternatives in 2022

Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment …

Customer Service

10 ways to make angry customers happy

Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.

eCommerce Tips

Best Zendesk Chat alternatives

We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, …

eCommerce Tips

Freshdesk messaging alternatives in 2022

Take a look at the Freshdesk Chat and the alternatives – and then choose eDesk’s Live Chat.

Business Growth

13 new online marketplaces you should be selling on

Which online marketplace should you grow your retail business with? Here are 16 of the best.

News

Mirakl partners with eDesk to empower sellers in their marketplace expansion

eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform …

Amazon

Top 10 Prime Day statistics that every Amazon seller should know

Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn …

Marketplace

How to sell on Etsy: a beginner’s guide to success in 2022

If you’re an independent artisan, maker or a distributor of handmade, niche or vintage items, you may be wondering how to sell on Etsy. Alongside …

eCommerce Tips

26 best Shopify apps for your store In 2022

Shopify apps enable you to enhance your store’s marketing, design, and operational capabilities – check out our pick of the best for 2022.

eCommerce Tips

How Live Chat can transform your online store

Customers expect instant answers Find out how Live Chat can transform your support team’s efficacy and boost sales.

Amazon

14 best ways to get more sales on Amazon in 2022

To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.

eDesk CEO Dermot O'Connor (right) and team

News

PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA

eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

Amazon

9 tips for private label and Amazon FBA sellers

Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers….

Customer Service

3 ways AI customer support can improve your eCommerce business

Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.

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marketplace

d2c or retail

Communication

Tracking & Shipping

management & automation

Product Help

Learn & Connect

customer stories

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