Product
Integrations
Resources
Using eDesk
Explore
Get in touch
Want to improve your eBay ratings and increase sales? The secret isn’t spending more time on customer support, it’s working smarter.
With eDesk, you can centralize all eBay customer service communications in one easy-to-use platform. Reduce eBay chat response times, efficiently manage eBay cases, and enhance customer satisfaction …all with no extra effort whatsoever.
Powering support for thousands of eCommerce businesses worldwide
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
Irene Epp
Service Delivery Manager, Pertemba Global
Prabhat Rai
Co-founder, Life Interiors
Stop switching between screens to find customer and order details. eDesk’s smart inbox displays eBay order information, tracking numbers, and customer details right next to each message, so you can respond faster and with greater accuracy. It just got a whole lot easier to sell on eBay.
When you integrate eBay with eDesk, you can:
✔ Manage all eBay messages and cases from a single dashboard
✔ Prioritize and organize customer inquiries
✔ Ensure fast response times to maintain top-rated seller status
eDesk supports all 20 eBay marketplaces, allowing you to consolidate your global customer service effortlessly.
Returns, refunds, and disputes can make or break your seller reputation. eDesk simplifies eBay case management by providing all order details on one screen, helping your team resolve issues quickly and efficiently.
Even during peak sales seasons, our AI-powered tools and one-click responses ensure customers get the support they need, fast.
Reviews are crucial for eBay success, but requesting them manually is time-consuming. eDesk’s automated feedback request feature helps you generate more positive reviews effortlessly, building trust with potential buyers and boosting sales.
Use our automated feedback feature to get more positive feedback and improve or maintain a great eBay feedback rating. This helps to build trust with potential buyers and increases your chances of winning sales over your competition.
Work smarter, not harder.
✔ Auto-assign tickets to the right support agents based on category or priority
✔ Use @mentions to collaborate with team members on tough queries
✔ Set up smart auto-responders to provide instant, accurate replies even outside business hours
With eDesk, you can customize your workflow to fit your team’s needs, giving you efficiency and excellent customer support.
Selling in multiple countries? No problem! eDesk’s built-in auto-translation feature enables seamless multilingual support across all 20 eBay marketplaces, including Germany, France, Spain, and Italy.
✔ Automatically translate incoming and outgoing messages
✔ Communicate clearly with customers worldwide, without hiring multilingual staff
14-day trial | No credit card required | Guided setup
eDesk natively integrates with eBay, as well as 300+ other marketplaces, webstores and integrations. Forget logging into multiple mailboxes, sharing your passwords or struggling to keep up with customer support.
Centralize your messaging and take customer satisfaction to the next level. Happier shoppers and more sales with less effort on your part? That’s a win, win, win!
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”
14-day trial • No credit card required • Guided setup
Choose your language
© eDesk 2022, All rights reserved.
