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Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2025, it’s even more so. The
As we enter 2025, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good
Choosing the best shopping cart software for your business will depend on a number of factors, from company size and goals, to the level of
If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by
Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a
Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding
Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their
If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding
Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that
Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a
A famous quote from American retail magnate Sam Walton, founder of Walmart, says: “There is only one boss. The customer. And he can fire everybody
Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25
