Here’s what the future of customer support looks like
As a species, we’re almost unhealthily obsessed with technology.
Cillian Bracken-Conway
October 20, 2022
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As a species, we’re almost unhealthily obsessed with technology.
Personalized service.
100 years ago, you only had to worry about serving the customers who’d physically enter your store.
I remember my first position in a sales team.
If there’s one thing successful business owners excel at, it’s adapting.
No matter how well you run your ecommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if
Ever since Skullsplitter Dice founder Ted Cory had a bad experience with a Dungeons & Dragons product he bought online, building a business for role-playing
Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain US cities. Super-fast delivery
Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether
We recently teamed up with customer journey optimization (CJO) company Yieldify to discuss what online sellers need to know about eCommerce disengagement in an age
Retaining customers is more cost-effective and profitable than acquiring new ones. That’s an undeniable fact. But with the average eCommerce customer retention rate hovering around
When you first start selling online, receiving negative customer feedback can feel like a real kick in the teeth. You’ve put in all the hard
26th June 2025
10am EDT | 3pm IST/BST | 4pm CEST
eDesk
Webinar
