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Do you worry about the impact a recession could have on your eCommerce business? Perhaps you have considered trying to recession-proof your business for some
Could multi language customer support make a difference to your business? If the answer is a resounding yes… Read on to find out more about
Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by
This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you
Prime Day 2 2023, Amazon’s annual 2-day sales extravaganza will take place Oct 11-12th. It’s a great opportunity for you to boost your revenue, and
Customer support matters …in all customer-facing businesses, whether you’re digital-first or operate from brick-and-mortar sites. Customers want to be heard, they want answers, and they
[Infographic] Why online sellers need extraordinary multichannel customer experiences
Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from
Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t
With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on
Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2025, it’s even more so. The
As we enter 2025, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good
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