Subscribe and we will keep you updated.
A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of
eCommerce sales in the European Union reached €717 billion in 2020, yet VAT fraud costs EU member states as much as €50 billion each year. The
When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations
Tapping into trending product categories can be a goldmine for any eCommerce site owner. A trending product means less competition on Google, fewer Facebook ads
With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence
Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support
Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In
TL;DR: The eCommerce market will reach $6.88 trillion in 2026. Winning brands are investing in AI-powered customer service, hyper-personalization, omnichannel integration, and social commerce. AI
Choosing the wrong eCommerce platform when you process thousands of orders a day is expensive. Migration costs, downtime, lost sales, and months of developer time
TL;DR: A knowledge base helps online sellers reduce support costs by up to 75%, speed up customer response times, and protect marketplace ratings. With 69%
Online shoppers don’t get to touch your products, meet your staff members, or visit a physical location. So when they’re browsing your online store, you