All your eCommerce customer support tips, education and news

How to Set Up an Amazon Auto Responder in 2025: Complete Guide for Sellers

Erin Bradley December 19, 2023

Streamline your eCommerce Business with Proven Returns Management Strategies

Erin Bradley December 14, 2023

The pro’s and cons of ecommerce customer service outsourcing

Cillian Bracken-Conway December 1, 2023

The Master Seller Series: Boost Sales and Elevate Brand Reputation with Superior Customer Care Strategies

Cillian Bracken-Conway November 8, 2023

Freshdesk and Big Commerce – Does it work?

Cillian Bracken-Conway November 6, 2023

Top tips for scaling up your eCommerce customer support team

Cillian Bracken-Conway November 3, 2023

AI in eCommerce – The Future of Online Shopping (2025 Edition)

Cillian Bracken-Conway October 20, 2023

7 Best Help Scout Alternatives for eCommerce Sellers

Cillian Bracken-Conway October 20, 2023

How to Reduce eCommerce Returns (And Why They Happen in the First Place)

Ann O'Sullivan September 25, 2023

Gorgias vs Zendesk

Cillian Bracken-Conway September 20, 2023

Coming soon: Buy with Prime in Shopify Checkout

Brendan Hughes September 7, 2023

9 Best Freshdesk Alternatives for eCommerce Support in 2026

Cillian Bracken-Conway August 30, 2023