All your eCommerce customer support tips, education and news

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

Cillian Bracken-Conway March 16, 2021

A Message From Our CEO: The Next Phase of eDesk

Ann O'Sullivan March 16, 2021

7 Customer Support Trends for 2026 That eCommerce Sellers Need to Watch

Cillian Bracken-Conway March 8, 2021

eDesk Product Update: Feb 2021

Cillian Bracken-Conway February 16, 2021

99+ Essential Customer Service Statistics for 2025

Cillian Bracken-Conway February 4, 2021

10 Must-Attend eCommerce Conferences in 2025

Cillian Bracken-Conway February 1, 2021

How CarParts.com Slashed Customer Support Response Time

Cillian Bracken-Conway January 14, 2021

10 eCommerce Predictions That Will Define Winners in 2026

Cillian Bracken-Conway December 24, 2020

7+ Best Enterprise eCommerce Platforms for High-Volume Businesses (2026)

Cillian Bracken-Conway December 22, 2020

eBay Seller Fees Explained

Ann O'Sullivan December 1, 2020

Google Shopping Announcement is a Game Changer For Retailers

Cillian Bracken-Conway October 14, 2020

Amazon Renewed: Everything You Need to Know

Cillian Bracken-Conway October 6, 2020