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Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support
Ann O'Sullivan
March 9, 2022
Author: Ann O'Sullivan
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A Message From Our CEO: The Next Phase of eDesk
CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the
Ann O'Sullivan
September 16, 2025
eBay Seller Fees Explained
Being an eBay seller can be fun, flexible, and highly lucrative. It’s the second most important online marketplace in the US and remains a popular
Ann O'Sullivan
January 23, 2026
Selling on Allegro: Europe’s 5th Largest Marketplace
One of the biggest opportunities for online retailers is to grow sales by finding new channels. Online marketplaces are a great way to do this
Ann O'Sullivan
January 23, 2026
60 Mind-Blowing eCommerce Statistics for 2025 | Latest Data & Trends
Over the past decade, the growth of eCommerce has been phenomenal and it won’t be slowing down any time soon. Don’t just take our word
Ann O'Sullivan
January 8, 2026
Essential eBay Seller Tools Every Merchant Should Use in 2025
With 133 million buyers, eBay is one of the world’s most popular online marketplaces. As a seller on the site, you know how competitive it
Ann O'Sullivan
January 8, 2026
Why Free Shipping is Your Best Marketing Tool
A recent study by Barilliance.com found that the rate of online shopping cart abandonment is up. It found that over ¾ of shoppers leave a
Ann O'Sullivan
May 18, 2020
eBay Fulfillment vs Amazon FBA: Complete Comparison
Did you know that Fulfillment by Amazon (FBA) isn’t just for Amazon sellers? If you sell on eBay or your own web store, you can
Ann O'Sullivan
January 23, 2026
Boost Repeat Sales: Proven eCommerce Customer Retention Strategies
Retaining customers is more cost-effective and profitable than acquiring new ones. That’s an undeniable fact. But with the average eCommerce customer retention rate hovering around
Ann O'Sullivan
January 26, 2026
How to respond to negative feedback on eBay: dos and don’ts
Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After
Ann O'Sullivan
January 23, 2026
Amazon’s New Returns Policy: What You Need to Know
Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to
Ann O'Sullivan
January 23, 2026