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Whether you’re a seasoned retail professional or just starting your career in the industry, we all know that customer satisfaction is the key to success.
Mirakl and Shopify have announced a unique partnership to turbocharge commerce growth for enterprises. This collaboration seamlessly connects businesses on Shopify to the Mirakl Connect
In the bustling world of e-commerce, customer satisfaction is king. One aspect that certainly sways this satisfaction needle is how effectively an organization manages refunds
Ever find yourself feeling overwhelmed by the sheer volume of customer queries, emails, and calls? Are you straining to cope but failing due to limited
eDesk was delighted to be asked to join Mirakl for the inaugural session of their Master Seller Series. Attendees from across the eCommerce sector received
Scaling your eCommerce customer service team requires a mix of strategic planning and smart implementation of tactics. Whether it’s for a seasonal peak or market
In the eCommerce world, we know how much work goes on behind the scenes of every customer’s online shopping cart, tailoring every aspect of the
Looking for Helpscout alternatives? Help Scout has been a go-to solution for various growing businesses, but it’s not uncommon for eCommerce companies to find themselves
If you’ve been following eDesk’s journey, you’ll be delighted to hear about our newest advancements. Our team has been tirelessly working to enhance your eDesk
In the world of customer support, a team’s help desk is the central hub for all external communication. Along with being the way customers contact
When you work in eCommerce, connecting your online store to your helpdesk can be a game changer. Despite its popularity, Freshdesk is not specifically designed
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
