Category: Customer service

As countries around the world take steps to slow the spread of Covid-19, many businesses are working remotely to protect the health of their staff.

The Covid-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus

Getting your products on Amazon might be the best step to take your business to the next level. With around 50% of shoppers turning to

Cultivating engagement between your customers and eCommerce site is the secret to success as an online seller. According to research conducted by Marketo, the level

If I didn’t know better, I’d believe that to run a successful online store all I need to do is find a product, set up

There’s no better feeling than making your first sale as an ecommerce professional.

As a species, we’re almost unhealthily obsessed with technology.

Personalized service.

100 years ago, you only had to worry about serving the customers who’d physically enter your store.

I remember my first position in a sales team.

No matter how well you run your ecommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if