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The UK’s eCommerce landscape is booming, with the UK expected to have 1 million eCommerce users by 2025 and retail eCommerce revenue projected to reach
‘Where is my order?’ (WISMO) is one of the most frequent support queries for ecommerce businesses – and one of the most preventable. With the
Peak seasonal sales periods like Black Friday and Christmas bring a surge in sales, and with that, a dramatic increase in customer support volume. But
eDesk and IRP Commerce Unveil Strategic Integration, Powering Next-Gen AI Customer Support for eCommerce Retailers Partners IRP Commerce eCommerce Platform & Service Marketplace Client Fishing
The landscape of UK online marketplaces extends far beyond the familiar territories of Amazon and eBay. British consumers are increasingly embracing diverse platforms, from creative
The UK’s digital retail landscape is evolving at breakneck speed, with British online shoppers becoming increasingly sophisticated in their expectations. As we look towards 2025
Are you running a Shopware store and looking for a better way to manage customer communications? eDesk now offers a powerful integration with Shopware 6.
AI translation has transformed how global support teams manage customer queries. But when it comes to technical product support (where accuracy is completely non-negotiable), how
Any eCommerce store owner knows that owning an online store comes with challenges. There’s the issue of how to provide excellent customer service, how to
Ever watch a skilled barista make your favorite coffee? They balance speed with precision, quality with efficiency, all while maintaining a smile. That’s exactly what
We’ve all been there – excited to receive the new gadget you ordered online, worried if those shoes will come on time for the event
Looking for the best CRM for eCommerce success in 2025? Whether you’re running a Shopify store, managing multiple sales channels, or scaling a niche brand,
