All your eCommerce customer support tips, education and news

The pro’s and cons of ecommerce customer service outsourcing

Cillian Bracken-Conway December 1, 2023

October Product Roundup: New Etsy Integration, Voice Support Enhancements and More

Erin Bradley November 16, 2023

The Master Seller Series: Boost Sales and Elevate Brand Reputation with Superior Customer Care Strategies

Cillian Bracken-Conway November 8, 2023

Freshdesk and Big Commerce – Does it work?

Cillian Bracken-Conway November 6, 2023

Top tips for scaling up your eCommerce customer support team

Cillian Bracken-Conway November 3, 2023

AI in eCommerce – The Future of Online Shopping

Cillian Bracken-Conway October 20, 2023

8 best Help Scout alternatives

Cillian Bracken-Conway October 20, 2023

September Product Roundup: New reporting functionality, ManoMano integration and more!

Erin Bradley October 11, 2023

How to Reduce eCommerce Returns (And Why They Happen in the First Place)

Ann O'Sullivan September 25, 2023

Gorgias vs Zendesk

Cillian Bracken-Conway September 20, 2023

August Product Roundup: AI Composer, AI language localisation, and what’s to come!

Erin Bradley September 12, 2023

Coming soon: Buy with Prime in Shopify Checkout

Brendan Hughes September 7, 2023