All your eCommerce customer support tips, education and news

Marketplace SLA’s… why they matter and why beating them will help you sell more!

Ann O'Sullivan August 27, 2024

How implementing SLA’s on your branded website can improve sales

Ann O'Sullivan August 22, 2024

Making the most of the new TikTok/Amazon relationship

Maria Keenan August 15, 2024

5 Business-Critical Reasons You Should Never Buy Fake Amazon Reviews (And What to Do Instead)

Maria Keenan August 13, 2024

Mirakl Connect: Empowering eCommerce Sellers in the Marketplace Era

Maria Keenan August 9, 2024

Mastering TikTok Shop Customer Service: 10 Strategies

Maria Keenan August 1, 2024

Analysis: The Impact of Amazon Prime Day 2025 on Customer Service Teams

Maria Keenan July 29, 2024

How One TikTok Shop Seller Made $1M in 24 Hours: 7 SMB eCommerce Insights

Maria Keenan July 23, 2024

How to Support and Sell to Customers on Social Media with eDesk

Maria Keenan July 16, 2024

How to Get More Sales from TikTok Shop (With Data-Backed Examples)

Maria Keenan July 9, 2024

How to Comply with TikTok Seller Guidelines (2025)

Maria Keenan July 3, 2024

How to Deliver Quality Marketplace Customer Service in 2025

Erin Bradley June 28, 2024