All your eCommerce customer support tips, education and news

How AI Sentiment Analysis Prioritizes Urgent Support Tickets

Sarah Grady February 25, 2026

5 Best AI Customer Service Tools for High-Volume eCommerce Stores

Laura Kane February 25, 2026

How to Build an AI-Ready Knowledge Base for Your eCommerce Support Team

Laura Kane February 25, 2026

How to Automatically Route Support Tickets to Agents Based on Product Expertise

Sarah Grady February 25, 2026

Customer Service Software with Advanced Automation: 5 Platforms Compared for eCommerce Teams

Gareth Cummings February 24, 2026

5 Best Tools to Improve Customer Service Response Times in 2026

Laura Kane February 24, 2026

Best Knowledge Base Software for eCommerce. 5 Platforms Compared

Gareth Cummings February 24, 2026

5 Best Solutions for Handling eCommerce Customer Complaints in 2026

Laura Kane February 24, 2026

Single Customer View for eCommerce Support: How eDesk Unifies Orders and Tickets Across Every Channel

Sarah Grady February 20, 2026

Best Helpdesk for Amazon and TikTok Shop Sellers (2026 Guide)

Gareth Cummings February 20, 2026

Best Software to Track Support Agent Response Times Per Marketplace (2026)

Gareth Cummings February 20, 2026

Best Customer Service Software for Brands

Laura Kane February 19, 2026