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When you work in eCommerce, connecting your online store to your helpdesk can be a game changer. Despite its popularity, Freshdesk is not specifically designed
Looking for alternatives to Gorgias? We can relate. In our experience, we’ve noticed several issues with Gorgias that might have you seeking better helpdesk alternatives
Working out how to retain Black Friday customers is more important than you think. Black Friday typically provides eCommerce stores with a huge influx of
Have you ever wanted to sell on the world’s biggest marketplaces, while managing all the orders with Shopify? With Amazon accounting for more than a
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
Attracting customers to your Shopify store is one thing. But keep them coming back, purchase after purchase? That’s much more challenging. However, with the probability
Looking to set up a new online store? If so, you’re going to need a strong eCommerce marketing strategy. From building brand awareness to supporting
Are you looking for the best eCommerce help desk software for 2025? Whether you’re an eCommerce business owner that handles support for marketplaces like Amazon
Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you’re running an eCommerce business in 2025, your customers are already talking to and about your brand on social media. That conversation is happening
Watching customer service videos is a great way to grow your knowledge, be inspired, and find tips to share with your eCommerce customer service team.
Time to take a seller vacation? Holidays used to be simple: you’d ask for some time off, put your out-of-office on, and enjoy yourself guilt-free.
