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Category: Customer stories

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How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%

Cillian Bracken-Conway April 29, 2025

How Wetsuit Outlet improved customer response times by 38% with eDesk

Lauren Okruch April 29, 2025

How Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times with eDesk

Lauren Okruch April 29, 2025

Discover how eDesk helps right deals UK respond to messages five times faster than previous helpdesk

Cillian Bracken-Conway December 7, 2023

How eDesk helped Tekeir(TV Tech) streamline customer support and become 60% more efficient

Cillian Bracken-Conway November 9, 2023

CarParts.com

How CarParts.com Slashed Customer Support Response Time

Cillian Bracken-Conway April 27, 2022

Shoe Shop

How Public Desire Nails Customer Experience

Lorna Franklin April 25, 2022

Coloured dice

A Successful eCommerce Business Born Out of a Bad Experience

Lorna Franklin December 13, 2021