How CarParts.com Slashed Customer Support Response Time
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
CUSTOMER STORIES From Zendesk to eDesk: How Hickies Scaled Customer Support Reduced response times Improved SLA management Improved personalisation COMPANYHickies is a footwear accessories company
Ever since Skullsplitter Dice founder Ted Cory had a bad experience with a Dungeons & Dragons product he bought online, building a business for role-playing
With over 1 million followers on Instagram, the brand has truly capitalized on the rise of the millennial shopper, the biggest and highest-spending generation in
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