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CUSTOMER STORIES How Expando Powers Global Marketplace Support for 100+ Brands Using eDesk Ilona Medová – Head of Customer Success, Expando 14+ marketplace platforms 300+
CUSTOMER STORIES How Hey Pharma Used eDesk AI to Cure their Customer Service Challenges 54% improvement in agent handling time 329 hours saved per month
Electrical World has been a leader in online retail for over a decade, offering a wide range of electrical products through platforms like Shopify, IRP, Amazon, and eBay. Handling 2,000–3,000 customer tickets per month, the company is committed to delivering seamless experiences to its customers.
WaveSpas is a family-run business providing affordable, cutting-edge leisure products. They offer luxury spas on a friendly budget with a reach from the US to the EU, and plans to expand to the UAE in the near future.
CUSTOMER STORIES How eDesk and Mirakl Connect helped Life Interiors cut response times by 60% and boost sales by 40% Prabhat Rai – Co-founder, Life
CUSTOMER STORIES How Sennheiser slashed response times by 61% as new ticket volumes surged by 24% Brandon Beckham eCommerce Customer Support Specialist at Sennheiser 61%
CUSTOMER STORIES How Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times With Irene Epp, Service Delivery Manager at Pertemba Global 97.6%
CUSTOMER STORIES How Wetsuit Outlet improved customer response times by 38% with eDesk With Susie Waghorn, Head of Customer Service, Wetsuit Outlet 5-star Trustpilot Score
CUSTOMER STORIES How eDesk helped Sauder create a connected customer experience resulting in 98% CSAT score 66% Increase in efficiency 98% Customer Satisfaction 42% Return
CUSTOMER STORIES How eDesk helped Cymax Group centralize multichannel customer support Improved workflows Reducedresponse times COMPANYLeading eCommerce technologies and services provider WEBSITEhttps://www.cymax.com/ HEADQUARTERSCanada INDUSTRYTechnology SELLING
CUSTOMER STORIES How eDesk helped Q-Parts24 achieve 24-hour SLA and drive positive feedback Increased positive reviews on Ebay, Amazon & Google 24-hour response time SLAs
CUSTOMER STORIES How CarParts.com reduced customer response times by 10.3% using eDesk 10.3% Reduction in ticket handling time 12.1% Increase in emails handled daily COMPANYCarParts.com
