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Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
Just like a classic car, a well-aged whiskey or that little black dress, superior customer service never goes out of style. Companies like Apple, Amazon,
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
Being an eBay seller can be fun, flexible, and highly lucrative. It’s the second most important online marketplace in the US and remains a popular
The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in
8 out of 10 consumers say they would switch to a brand’s competitor because of poor customer service. From slow responses to incoherent replies, a
Facebook Messenger is the most popular mobile messaging app in the US. In 2019, it had 109 million active monthly users – and forecasts anticipate
Excellent customer service is an essential element to a positive buying experience. When a customer needs help, the way you deal with the situation is
You can have amazing blog content, provide excellent customer service, and have a huge presence on Instagram. But, all the eCommerce marketing in the world
For online shoppers, eCommerce packaging is often the one point of physical contact a customer will have with your brand. It provides an opportunity to
30 percent of all products ordered online are eventually returned. Unfortunately, returns are a part of eCommerce life. eCommerce returns aren’t all bad news though.
