Customer Stories
Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.
See our customer stories below.
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Read Trade Chem's storyTrade ChemAI Agent automationHow Trade Chem used eDesk's AI Agent to automate routine queries across 20 marketplace channels
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Read Home Detail's storyHome DetailHow Home Detail protected their Amazon account health and increased their Trustpilot score with eDesk
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Read Vintage Honey Pots's storyVintage Honey PotsHow Vintage Honey Pots Boosted eBay Sales with eDesk Pre-sales Support
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Read Hey Pharma's storyHey PharmaThe Perfect Prescription: How Hey Pharma Used eDesk AI to Cure their Customer Service Challenges
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Read Expando's storyExpandoHow Expando Powers Global Marketplace Support for 100+ Brands Using eDesk
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Read CarParts.com's storyCarParts.com-10.3% response timeHow CarParts.com reduced customer response times by 10.3% using eDesk
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Read Pertemba's storyPertembaHow Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times
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Read Wetsuit Outlet's storyWetsuit OutletHow Wetsuit Outlet improved customer response times by 38% with eDesk
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Read Right Deals's storyRight DealsHow Right Deals responds to customers 5x faster with eDesk
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Read Hickies's storyHickiesFrom Zendesk to eDesk: How Hickies Scaled Customer Support
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Read Sennheiser's storySennheiser-61% response timeHow Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
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Read Trainz.com's storyTrainz.comDiscover How Trainz.com Tripled Revenue With Extraordinary Customer Support
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Read WaveSpa's storyWaveSpa70%+ queries automatedSee how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant
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Read Tekeir's storyTekeirHow Tekeir Streamlined Customer Support and Become 60% More Efficient
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Read Q-Parts24's storyQ-Parts24How eDesk helped Q-Parts24 achieve 24-hour SLA and drive positive feedback
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Read MyBoatStore's storyMyBoatStoreHow eDesk helped MyBoatStore rebuild customer relationships and drive revenue.
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Read Sauder's storySauderHow eDesk helped Sauder create a connected customer experience resulting in 98% CSAT score
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Read Cymax Group's storyCymax GroupHow eDesk helped Cymax Group centralize multichannel customer support
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Read Electrical World's storyElectrical WorldSee how Ava, eDesk's AI Chatbot, enhanced efficiency for Electrical World
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Read Life Interiors's storyLife InteriorsHow eDesk and Mirakl Connect helped Life Interiors cut response times by 60% and boost sales by 40%
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Not just responding.Resolving.
Customer support built around what matters. For customers. For support teams. For the businesses behind every order.