Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

See all our customer stories below.

How Wetsuit Outlet improved customer response times by 38% with eDesk

CUSTOMER STORIES How Wetsuit Outlet improved customer response times by 38% with eDesk With Susie Waghorn, Head of Customer Service, Wetsuit Outlet 5-star Trustpilot Score …

How eDesk helped Sauder create a connected customer experience

CUSTOMER STORIES How eDesk helped …

How eDesk helped Cymax Group centralise multichannel customer support

CUSTOMER STORIES How eDesk helped …

How eDesk helped Q-Parts24 to drive and scale their business

How eDesk helped Q-Parts24 to …

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen
Customer Services Manager, Superdry

Discover how CarParts.com improved customer response times using eDesk

eDesk helped CarParts.com to slash their customer support response time by providing a single location for all their incoming messages from every online marketplace they sell on, as well as encouraging teamwork and creating a data-driven culture

How MyBoatStore streamlined customer service when support tickets dramatically increased

How MyBoatStore turned rough waters into smooth sailing Industry Motorboat Products Integrations Own website, Amazon, eBay and Walmart eDesk solutions eDesk, Google Campaigns eDesk customer Since 2018 MyBoatStore offers a …

How eDesk helped Trainz.com to triple revenue with extraordinary customer support

Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support IndustryCollectables IntegrationsOwn Shopify webstore, eBay and email eDesk solutionseDesk Helpdesk eDesk customerSince 2016 “eDesk allows us to keep up with business …

Discover how eDesk helps right deals UK respond to messages five times faster than previous helpdesk

Discover how eDesk helps Right Deals UK respond to messages five times faster than their previous help desk and increase sales with eDesk’s Live Chat add-on.

How eDesk helped Tekeir(TV Tech) streamline customer support and become 60% more efficient

How eDesk Helped Tekeir Streamline Customer Support and Become 60% More Efficient Industry Electronics Integrations Amazon, eBay & own website eDesk solutions eDesk, Feedback & Repricer.com eDesk customer Since 2018 …

Hickies: How an Innovative Shoe Accessory Company Scales Its Customer Support

CUSTOMER STORIES From Zendesk to eDesk: How Hickies Scaled Customer Support Reduced response times Improved SLA management Improved personalisation COMPANYHickies is a footwear accessories company producing a no-tie shoelace alternative …

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

Jerry Kavesh CEO, Silver Canyon Boots

“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”

Soo Lee
Ecommerce Operations, Neo Chair

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customer stories

Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

eDesk helps eCommerce businesses, just like you, deliver seriously extraordinary customer service

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