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Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

See all our customer stories below.

Superdry logo
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen
Customer Services Manager, Superdry

Neo Chair logo
“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”

Soo Lee
Ecommerce Operations, Neo Chair

Hickies

Hickies: How an Innovative Shoe Accessory Company Scales Its Customer Support

CUSTOMER STORIES From Zendesk to eDesk: How Hickies Scaled Customer Support Reduced response times Improved SLA management Improved personalisation COMPANYHickies is a footwear accessories company  producing a no-tie shoelace alternative  ...
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